Usage Guide
Please read before ordering
- The product includes only the artwork, not the frame.
- The price does not include customs and import taxes. Customs and import taxes must be paid by the customer.
- As this is a made-to-order product, we cannot accept cancellations due to personal circumstances.
- The product will be shipped by DHL. It will take 1-2 weeks from shipping to arrival. (Depending on the country)
- If you order a regular sale product at the same time you purchase a
made-to-order product, the products will be shipped together after the
made-to-order product is completed. Please note that we are unable to
make split shipments. - For made-to-order, after your order is confirmed our craftsmen will
craft each item by hand so it will take approximately 6 weeks for
shipping. - As soon as the shipping date is confirmed we will contact you.
Shipping policy
About customs duties
- Customs duties are surcharges or taxes levied on goods transported across borders.
- Customs duties/taxes are collected by the customs of the receiving country and are the responsibility of the recipient.
- Whether customs duties/taxes are levied is determined by the customs authorities of the receiving country after the package arrives.
- All types of shipments (including gifts, samples, and repair goods) are subject to import customs clearance procedures in accordance with the rules of the customs of the destination country.
- The shipment is cleared based on the type of product, country of origin, value, and quantity.
- Products on this site are delivered by DHL. DHL pays the tax on behalf of the recipient and collects the fee from the recipient before or at the time of delivery.
- We will contact you at the phone number and email address you registered when placing your order.
- DHL usually cannot deliver your package until the tax payment has been completed.
- Customs duties/taxes are levied based on the contents of the invoice (items, declared value, weight, etc.).
- Shipping outside of EU member states is subject to customs duties and consumption tax, but some items may not be taxed. ・Even if you order or purchase a product online, the product must go through customs import procedures.
Customs clearance procedures are carried out based on the following:
country of origin
- Price including shipping cost
- Quantity of item
- Each country has its own customs laws, and the items and amounts on which customs duties are levied vary from country to country.
- DHL, like other international shipping companies, must comply with the customs laws of each country, so DHL will pay the customs duties on behalf of the recipient and clear the package through customs upon arrival.
Depending on the value and type of goods you are importing, you may be charged the following:
- Import duties (determined by the product's shipping location, product type, transaction amount, and package weight)
- Domestic consumption tax
- Other regulatory fees (if applicable)
Payment
- You can pay with credit card, Apple Pay, Google Pay, ShopPay, or PayPal.
- Credit cards accepted: VISA, MasterCard, American Express
- *Debit cards issued by the above credit card companies can also be used.
- Credit cards cannot be used by anyone other than the credit card holder.
- As a measure to prevent fraudulent use of credit cards, we have implemented identity verification using a security code.
- If there are any errors in your credit card information, we may contact you to confirm or cancel your order.
- Apple Pay
You can use Apple Pay if the credit card company registered with Apple Pay is VISA, MASTER CARD, or AMERICAN EXPRESS. - Google Pay
You can use Google Pay if the credit card company registered with Google Pay is VISA, MASTER CARD, or AMERICAN EXPRESS. - PayPal payment
For more information on PayPal, please click here.
Receipts and invoices
- Normally, an invoice and receipt are not included in your order. Please contact us separately if you would like one.
- The method of issuing a receipt will vary depending on the payment method.
- If you pay by credit card, the statement of charges sent by your card company will serve as your receipt.
- If you would like a receipt issued by our store, please write "Receipt requested" when placing your order,
and include the recipient's name and any notes before placing your order. - Receipts for overseas deliveries will be sent to the email address you provided when placing your order after your ordered items have been shipped.
- The receipt will clearly state the payment method, such as "credit card payment."
Gift wrapping
Due to the nature of our products, we prioritize safe delivery, so we are unable to provide gift wrapping.
We apologize for any inconvenience this may cause.
Member Registration
- You can shop on this site without registering as a customer.
- If you register as a member, you can easily call up your registered information without having to enter the sender and recipient's name every time.
- Members of this site can check their order history and past order details.
- If you would like to cancel your account registration, please contact us using the inquiry form.